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Return Policy

At Vilocy, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your bouncing castle, you may return it within 30 days of receiving your order for a refund or exchange.

Conditions for Returns:

  1. The bouncing castle must be unused, in its original packaging, and in the same condition as when you received it.
  2. Returns must be initiated within 30 days of the delivery date.
  3. Proof of purchase is required for all returns and exchanges.
  4. Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

How to Initiate a Return:

  1. Contact our customer support team at [email address] to request a return authorization.
  2. Pack the bouncing castle securely in its original packaging.
  3. Include the return authorization number provided by our team inside the package.
  4. Ship the package to the address provided by our customer support team.

Refunds and Exchanges:

  1. Once we receive your returned item and verify its condition, we will process your refund or exchange.
  2. Refunds will be issued to the original payment method within 6 business days.
  3. Exchanges will be processed promptly, and we will ship the replacement item as soon as possible.

Defective or Damaged Items:

If you receive a defective or damaged bouncing castle, please contact us immediately for assistance. We will arrange for a replacement or refund at no extra cost to you.

Contact Us:

If you have any questions or need further assistance regarding returns, please don’t hesitate to contact our customer support team at [email protected].