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Fast & Free Delivery Service

Shipping Policy

Thank you for choosing Vilocy for your bouncing castle needs. We strive to provide fast and reliable shipping services to ensure that your order arrives safely and on time.

Processing Time:

  • Orders are typically processed and shipped within 3 to 6 business days after payment is received.
  • Custom orders may require additional processing time, and we will notify you of any delays.

Shipping Methods:

  • Expedited shipping options are available for an additional fee. Please contact us for expedited shipping rates and delivery times.

Shipping Rates:

  • Shipping rates are calculated based on the weight and dimensions of the bouncing castle, as well as the shipping destination.
  • Free shipping may be available for orders over a certain amount. Check our website or contact us for current promotions and offers.

Tracking Your Order:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order using the provided tracking number on our website or through the carrier’s tracking portal.

Shipping Restrictions:

  • We currently ship to USA. If your location is not listed, please contact us for assistance.
  • Some remote areas may have limited shipping options or longer delivery times. We will inform you if there are any shipping restrictions for your location.

Delivery Issues:

  • If you encounter any issues with the delivery of your order, such as delays or damages, please contact us immediately for assistance. We will work with the carrier to resolve the issue promptly.

Contact Us:

If you have any questions or need further assistance regarding shipping, please don’t hesitate to contact our customer support team at [email protected].